FAQs

• What coffee beans do you use?
  We use 100% specialty arabica single-origin beans.
  
  
• What makes our Black Cold Drip different?
  Our black cold drip is brewed using a percolation brewing method where cold water is dripped very slowly into a coffee bed and the coffee is collected in a separate vessel. This filter brew results in a heavier body and richer flavor than cold brew which lets you enjoy different flavor profiles. This delightful drink is smooth and refreshing with natural sweetness and floral notes.
  
  
• What is the volume of the bottled beverage?
  Each bottle contains 250ml of beverage.
  
  
• What is the shelf life of the brews?
  They must be kept well-refrigerated and will last until the expiry date indicated on the bottle.
  
  
• Do you offer a subscription service?
  Yes we do! Email us and we can arrange deliveries to be made according to your preference for any duration you want.
  
  

• What is the minimum spend per order?
  There is a minimum spend of $18 per order to qualify for delivery.
  
  
• Do you offer bulk purchase?
  Yes we do, please reach out to us via email or message us at Whatsapp (80606100) and let us know your needs.
  
  
• Can I customize my order?
  Of course you can! Want your coffee sweetened or something off the menu? Let us hear from you, drop us an email with your idea or feedback.
  
  
• Can I make changes to my order?
  Please reach out to us via email or message us at Whatsapp (80606100) and we’ll assist you as soon as we can.
  
  
• What is your return policy?
  Due to food hygiene reasons, we do not accept any returns.
  
  

• Do you do international delivery?
  We do ship our merch items overseas. Do send us an enquiry at dripndrool.sg@gmail.com for orders and shipping rates.

• Do I have to be at home to receive the delivery?
  Yes, please ensure that someone is available to receive the order as the beverages contains dairy, it must be promptly refrigerated.
  
  
• When do you deliver?
  Delivery is every Sunday between 3pm - 6pm.
  Orders placed will be scheduled for the next delivery day.
  
  
• What is the minimum spend for delivery?
  There is a minimum spend of $18 to be applicable for local delivery.
  
  
• How much is the delivery cost?
  For orders below $40, there will be a delivery fee of $10.
  For orders above $40, delivery is free islandwide.
  
  
• Can I request for a specific delivery date?
  Please reach out to us via email or message us at Whatsapp (80606100) and we’ll see what we can do.
  
  
• Can I do self pick-up?
  Yes, you can! After placing your order, please select local pick-up at checkout. Our pick-up location is at 472B Fernvale street, SengKang 792472.
  
  
• What should I do if I missed my delivery?
  Orders which are not successfully delivered will be returned to our shop. To arrange for another delivery on the same/next day, a delivery fee of up to $15 will be charged. Please get in touch with us at 80606100.